Contact Hurriya™ | Luxury Streetwear Brand UK

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Orders & Payments

How do I place an order?

Just browse our collection, add your favorite pieces to your cart, and check out—it’s that easy! If you need any help, we’re happy to assist.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Klarna and other secure payment options. You’ll see all available choices at checkout.

Can I change or cancel my order after placing it?

We process orders quickly, but if you need to make a change, get in touch with us as soon as possible. We’ll do our best to help!

How do I use a discount code?

Just enter your code at checkout, and the discount will be applied automatically.

2. Shipping & Delivery

Where do you ship?

We currently ship to [list of locations]. If your country isn’t listed, let us know—we’re always looking to expand!

How much does shipping cost?

Shipping costs depend on where you’re located and the shipping method you choose. The exact amount will be shown at checkout

When will my order arrive?

Standard shipping usually takes 2-3 days, and we offer faster options if you’re in a hurry. You’ll get a tracking link once your order is on its way.

How do I track my order?

We’ll send you a tracking number as soon as your order ships so you can keep an eye on it.

3. Returns & Exchanges

What’s your return policy?

If something doesn’t work out, you can return it within 14 days from the date the product was received. Check out our full return policy [link]. (Return link here)

How do I return or exchange an item?

Head over to our Returns page and follow the steps. If you need help, just reach out!

How long does it take to get a refund?

Once we get your return, refunds usually take about 2-3 days to process. We’ll keep you posted.

4.Product Information

How do I know which size to order?

Our size guide will help you find the best fit, and if you’re unsure, we’re happy to give advice!

What materials are your products made of?

We use high-quality fabrics for comfort and durability. You’ll find fabric details on each product page.

How should I care for my clothing?

Each item comes with care instructions to help it last. You can also check our Care Guide for tips.

Will I receive the same product I see in the picture?

Yes! Our photos are true to the actual product. That said, colors may look slightly different depending on your screen settings.

5. Account & Customer Support

Do I need an account to shop?

Nope! You can check out as a guest, but having an account makes future shopping easier.

I forgot my password. What should I do?

No worries! Click ‘Forgot Password’ on the login page, and we’ll send you a reset link.

How can I contact customer support?

We’re here to help! Reach us at thehurriyastore@gmail.com or through our Contact page.

6. Policies & Other Information

What if I receive a damaged or incorrect item?

We’re really sorry about that! Let us know right away, and we’ll take care of it.

How do you protect my personal information?

Your privacy is important to us. We use secure technology to keep your details safe. Check out our full Privacy Policy [link]. (privacy link here)